Terms & Conditions

Cancellation Conditions

Should you have to cancel your day trip the following charges will apply.

Up To 7 Days Prior Within 7 Days
Day Trip (no inclusions) 20% 100%
Theatre Trips 20% + ticket cost 100%
Trips with inclusions 20% + any costs 100%
Changes to a booking £3.00 not allowed
Transfer a booking £3.00 not allowed
Please note: The above conditions remain in place irrespective of the final passenger numbers on the trip.

If we cancel a day trip

Unfortunately on occasions we are unable to operate day trips due to a low level of confirmed bookings. We will make every effort to ensure that this does not occur but should it be necessary this decision will be made before 3 days prior to departure. We will offer an alternative day trip to transfer to or a full refund will be made.

Responsibility

In common with other travel companies, Motts Leisure accepts responsibility for any acts or omissions on the part of its employees. We do not, however exercise direct control over the day to day running of any other services incorporated in the day. We are therefore unable to accept liability for any act, omission or irregularity caused by services involved in the day. Should an included attraction be closed due to circumstances beyond our control and we have travelled to the venue, we will not refund any travelling costs but will refund entry/tickets costs assuming that we are able to obtain a refund.
If weather conditions are so severe that we are unable to reach a destination we will offer a small discount on another day trip. If tickets are involved, it may be possible to obtain a refund/credit with the venue for you. We will not be held responsible for the cost of the ticket/entry if this is not possible.
Continental Day Trips – We are unable to accept responsibility for passengers not being in possession of a valid passport at the time of travel.
We will not accept responsibility for your personal belongings left on an unattended vehicle. Please ensure items of value are in your possession at all times.

IMPORTANT

Please check all the details on your travel ticket to ensure the date, joining time, point and destination are correct. It is your responsibility to ensure you are familiar with the exact location of your joining point. Motts Leisure will not be responsible for any expenses caused by passengers arriving late at their joining point and no refunds will be made to passengers who miss the coach.
Sorry no pets allowed other than assistance dogs. No smoking allowed at any time on board our coaches.

Child prices: Under 3’s may be carried on an adults lap – free of charge if 2 adults are travelling. Child fares apply to children between the ages of 3 years – 11 years on trips without entrance tickets. Child ages vary for attractions – please check when booking.
Departure times from resort/venue: departure times will be clearly shown on the information supplied to you when booking. Your driver will also confirm the leaving time before you leave the vehicle. As a guide – coastal days are 17.30 unless two resorts are on offer, generally the first pick up will be 17.00 allowing us to depart from the second at 17.30. We expect to commence drop off’s back in the local area around 20.00 depending on traffic conditions.
Lost Property: If you leave items on the coach we cannot guarantee that they will be handed in to our lost property department. Please telephone 01296 398300 between the hours of 10.00 – 15.00 to enquire.
Please note: In line with Government regulations coach passengers are required to wear a seat belt at all times. Seat belt extensions are available but must be notified to us at the time of booking.