Terms & Conditions

CANCELLATION CONDITIONS

Should you have to cancel your day trip the following charges will apply.

	7+ Days Prior	<7 Days
Day Trip (no inclusions) .	20%	100%
Theatre Trips	20% + ticket cost .	100%
Trips with inclusions	20% + any costs	100%
Transfer a booking	£3.00	not allowed

Please note: The above conditions remain in place irrespective of the final passenger numbers on the trip.

IF WE CANCEL A DAY TRIP

Unfortunately on occasions we are unable to operate day trips due to a low level of confirmed bookings. We will make every effort to ensure that this does not occur but should it be necessary this decision will be made before 3 days prior to departure. We will offer an alternative day trip to transfer to or a full refund will be made.

OUR RESPONSIBILITY TO YOU

In common with other travel companies, Motts Leisure accepts responsibility for any acts or omissions on the part of its employees. We do not, however exercise direct control over the day to day running of any other services incorporated in the day. We are therefore unable to accept liability for any act, omission or irregularity caused by services involved in the day. Should an included attraction be closed due to circumstances beyond our control and we have travelled to the venue, we will not refund any travelling costs but will refund entry/tickets costs assuming that we are able to obtain a refund.
If weather conditions are so severe that we are unable to reach a destination we will offer a small discount on another day trip. If tickets are involved, it may be possible to obtain a refund/credit with the venue for you. We will not be held responsible for the cost of the ticket/entry if this is not possible.
We will not accept responsibility for your personal belongings left on an unattended vehicle. Please ensure items of value are in your possession at all times.

OUR PRICING POLICY

Motts Leisure endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the trip.

Child prices:

Under 3’s may be carried on an adults lap – free of charge if 2 adults are travelling.

Child fares apply to children between the ages of 3 years – 15 years on trips without entrance tickets. Child ages vary for attractions – please check when booking.

Our Family Saver Ticket entitles one child (3-15yrs) to free coach travel within a booking of four persons.

IMPORTANT

Please check all the details on your travel ticket to ensure the date, joining time, point and destination are correct. It is your responsibility to ensure you are familiar with the exact location of your joining point. Motts Leisure will not be responsible for any expenses caused by passengers arriving late at their joining point and no refunds will be made to passengers who miss the coach.
Sorry no pets allowed other than assistance dogs. No smoking allowed at any time on board our coaches.

Departure times from resort/venue: departure times will be clearly shown on the information supplied to you when booking. Your driver will also confirm the leaving time before you leave the vehicle.

As a guide – coastal days are 17.00 unless two resorts are on offer, in which case the first pick up will generally be 16.30 allowing us to depart from the second at 17.00. We expect to commence drop off’s back in the local area around 19.30-20.00 depending on traffic conditions.

Lost Property: If you leave items on the coach we cannot guarantee that they will be handed in to our lost property department. Please telephone 01296 398300 between the hours of 10.00 – 15.00 to enquire.

Please note: In line with Government regulations coach passengers are required to wear a seat belt at all times. Seat belt extensions are available but must be notified to us at the time of booking.

IF YOU HAVE A COMPLAINT

If you have a problem during your day trip, please inform your driver or the relevant supplier immediately who will endeavour to put things right. Our contact number, for unresolved complaints will be our office number on 01296 336666 (open in office hours). If you remain dissatisfied please follow this up within 14 days of your return home by writing to Motts Leisure giving your original booking reference number and all other relevant information.

Postal Address:

Motts Leisure Customer Relations

Unit 7, Garside Way

Stocklake

Aylesbury

Bucks

HP20 1BH

Email:

myholiday@crusader-holidays.co.uk

Please note that we can only respond to one letter per booking.

All complaints that are received are thoroughly investigated. Sometimes these investigations can take time awaiting response from our suppliers.

PASSENGER BEHAVIOUR

We want all our customers to have a happy and carefree day trip. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their trip or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that music is not played through mobile telephones/personal Bluetooth speakers on the coach.

The consumption of cold food and hot & cold non-alcoholic drinks is allowed onboard the coach, however you are responsible for removing any rubbish and tidying any mess created.

PASSENGERS WITH DISABILITIES

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable day trip. But, as some of the venues we visit may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have. If a passenger requires personal assistance (for example, assistance with toileting & mobilising) then this passenger must travel with an able-bodied companion or carer. Coach drivers are unable to provide such assistance.

On most day trips we can carry fold up wheelchairs and walkers in the luggage compartment and we would request that you notify us (or your travel agent) of your intention to bring one. We regret that, due to health and safety regulations, we are unable to carry battery powered wheelchairs.

In certain circumstances, we may be able to carry a small mobility vehicle provided they conform with size and weight regulations and you are accompanied by an able bodied person who can dismantle and re-assemble the device and load it into the luggage area.

Please contact our reservations staff for further details. If you do not advise us of any disabilities, we cannot be responsible for any inconvenience or costs incurred by you and this may include us having to refuse to take you on your day trip.

All passengers must be able to negotiate the entrance steps to the coach.

GENERAL DATA PROTECTION REGULATIONS

We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. If you do not wish to receive marketing information about our products and services, then please contact us. If we are required to pass your information on to a relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information. In making this booking, you consent to this information being passed on to the relevant persons or suppliers. We comply with the GDPR 2018 Regulations, our data controller is the General Manager and our data protection policy can be found at www.mottsholidays.com/privacy-policy or you can request a copy from Motts Leisure, Unit 7 Garside Way, Stocklake, Aylesbury, Bucks, HP20 1BH

Occasionally, your driver may have a camera on board, any pictures taken by the driver may be used for promotional purposes in our brochure and on our social media channels – including Facebook and on our website. If you are unhappy for your picture to taken and used for these purposes, please inform your driver at the start of the trip. If the pictures taken are going to be used for anything other than this we will contact you directly to gain consent.

EMERGENCY CONTACT

Our emergency contact telephone is 07775 732239. This number is available 7 days a week, 06.00-23.00.